Loaner Policy

Courtesy Vehicle Loaner Policy

We kindly request your cooperation in following a few basic policies while driving your courtesy loaner.

Please call in advance of your arrival to make an appointment for your courtesy loaner.

Full insurance coverage, a valid driver's license, and a major credit card are required.
Please inspect the courtesy loaner before leaving the dealership.
In an effort to maintain ample inventory of a courtesy loaners for qualifying clients, this vehicle must be returned within 18 hours of the completion of service, or it is subject to $50/ day rental charge.
Please do not smoke or a $100 detailing fee will apply
Loaner vehicles are not permitted outside the greater Jacksonville area, unless authorized on the loaner contract
Due to insurance regulations, you must be at least 21 years of age
All tolls, traffic and parking tickets are the responsibility of the driver
Courtesy loaners must be returned with a full tank of fuel. $4.50 / gallon if not returned full.
Please return your courtesy loaner to the service drive when your vehicle is ready for pickup.
You are responsible for the condition of the courtesy loaner until a final inspection is performed by an employee.

Courtesy Loaner Eligibility Requirements

Any O'Steen purchased Volvo with a service appointment requiring 2.0 or more hours of service.
All 2010 or new Volvo models with a service appointment requiring 2.0 or more hours of service.
If you do not qualify for a courtesy loaner, we offer several alternate transportation types:

A courtesy shuttle to any location within the Jacksonville city limits
Rental vehicle at the customer's expense at a reduced rate from one of our vendors

O'Steen Volvo Cars of Jacksonville

Federal EV Tax Credit Ends Soon!